Infrastructure Management Systems: From Monitoring to Intelligent Operations
This course provides a foundational understanding of Infrastructure Management Systems and how organizations evolve from reactive monitoring to proactive and intelligent operations. Learners will explore infrastructure fundamentals, business drivers, management models, modern capabilities, AIOps, and value realization without focusing on tool configuration.
FREE
Course Overview
This course introduces modern Infrastructure Management Systems and explains how organizations evolve from basic monitoring to proactive and intelligent operations. It focuses on how infrastructure supports business continuity, performance, and growth in increasingly complex IT environments.
Learners will develop a strong conceptual understanding of infrastructure management principles, monitoring models, modern capabilities, AIOps, and value realization—without focusing on tool-specific configuration.
What You Will Learn
Infrastructure Management Foundations
Understand what infrastructure management includes and why servers, networks, storage, cloud, and applications must be managed holistically.
Evolution of Infrastructure Operations
Learn how infrastructure management has evolved from reactive monitoring to proactive and automated operations.
Core Pillars of IMS
Understand the three pillars of infrastructure management—availability, performance, and capacity—and their business impact.
Business Drivers for IMS
Learn how IMS helps prevent downtime, optimize performance, control costs, manage complexity, and support security and compliance.
FCAPS Management Model
Understand the FCAPS framework and how fault, configuration, accounting, performance, and security management work together.
Key Capabilities of a Modern IMS
Learn about unified monitoring, real-time performance visibility, availability tracking, log management, discovery, topology mapping, and alerting.
Monitoring Across Infrastructure Layers
Understand what needs to be monitored across servers, networks, applications, cloud platforms, databases, and storage systems.
AIOps and Intelligent Operations
Learn how AIOps transforms operational data into insights through anomaly detection, event correlation, and intelligent remediation.
IMS Platform Capabilities (Conceptual)
Understand how modern IMS platforms apply these concepts through dashboards, alerts, topology views, and service-level visibility.
Integration with ITSM and ITAM
Learn how IMS enhances service management and asset management through shared data and automated workflows.
Value Realization and Sales Conversations
Learn how to articulate IMS value, quantify ROI, differentiate from alternatives, and confidently handle customer objections.
Schedule of Classes
Course Curriculum
12 Subjects
Welcome – The Heartbeat of Modern Business
1 Learning Materials
Infrastructure as a Business Foundation
The Heartbeat of Modern Business
What is Infrastructure Management
3 Learning Materials
Foundations of Infrastructure Management
What We Manage – Servers, Network, Storage, Cloud, Applications
Evolution from Reactive Monitoring to Proactive, Automated Management
The Three Pillars of IMS – Availability, Performance, Capacity
The Why – Business Drivers for an IMS
2 Learning Materials
Business Value of Infrastructure Management
IMS – Downtime, Performance, Cost Control
Unifying Complexity and Security & Compliance
The FCAPS Management Model – The Blueprint for IMS
5 Learning Materials
FCAPS Framework for Infrastructure Management
Fault Management – Detecting and Resolving Infrastructure Issues
Configuration Management – Maintaining a Stable and Controlled IT Environment
Accounting Management – Tracking Usage and Ensuring Cost Transparency
Performance Management – Ensuring Optimal Infrastructure Health
Security Management – Protecting Access, Integrity, and Compliance
Key Capabilities of a Modern IMS
2 Learning Materials
Core Capabilities of Modern Infrastructure Management
Unified Monitoring, Real-time Performance, Availability & Uptime
Log Management, Automated Discovery & Topology, Alerting & Notifications
Deep Dive – Monitoring Different Infrastructure Layers
2 Learning Materials
Monitoring Across the IT Stack
Server, Network & Application Performance Monitoring
Cloud, Database & Storage Monitoring
The Power of AIOps in IMS
2 Learning Materials
From Monitoring to Intelligent Operations
AIOps Foundations – Turning Operational Data into Predictive Intelligence
AIOps in Action – Event Correlation & Intelligent Remediation
The Infraon IMS Platform Deep Dive
5 Learning Materials
Applying IMS Concepts Through the Platform
The Unified Dashboard – Visualizing the Entire Estate
Creating a Custom Business Service View
Receiving and Managing a Smart Alert
Exploring the Topology Map and Root Cause Analysis
Key Differentiators and Unique Value
Connecting IMS to ITSM & ITAM
3 Learning Materials
Integrated IT Operations
IMS + ITSM – From Alerts to Incidents Automatically
IMS + CMDB – Keeping Asset Data Continuously Updated
IMS + ITAM – Smarter Refresh Cycles Using Performance Data
Value Realization & The Competition
3 Learning Materials
ROI and Market Positioning for IMS
ROI Levers in Infrastructure Management Systems
Competitive Landscape – Legacy Tools vs Modern SaaS
IMS Sweet Spot – Powerful, Scalable, and Affordable
Sales Playbook – IMS Conversations
3 Learning Materials
Customer and Sales Conversations for IMS
Discovery Questions That Open IMS Conversations
Mapping Pain Points to IMS Capabilities
Objection Handling – Cost, Complexity, and Alternatives
Course Summary & Next Steps
1 Learning Materials
IMS Wrap-Up and Learning Path
IMS Course Summary and What’s Next
Course Instructor
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